Custellence vs. UXPressia comparison for customer journey mapping
In this Custellence vs. UXPressia comparison, Custellence stands out with its flexibility, real-time collaboration, and user-friendly design. While UXPressia offers great features, Custellence excels with advanced collaboration tools and SOC2-certified security, providing businesses a secure, efficient platform for customer journey mapping.
Key differences between custellence and UXPressia
First, we want to acknowledge the great work done by UXPressia in creating a solid customer journey mapping tool. However, in this Custellence vs. UXPressia comparison, we’ll focus on key differences. While UXPressia offers valuable features, Custellence was built specifically for Customer Experience professionals, leveraging years of service design expertise from our founder, Daniel Ewerman.
Custellence was designed to address the common challenges CX professionals face, offering a balance between ease of use, flexibility, and powerful management tools for large, continuously evolving journey maps. Our platform supports a more flexible, non-grid structure for journey maps, allows for real-time collaboration across teams, and provides comprehensive tools for handling complex maps.
For CX specialists, managers, and heads of CX departments, Custellence provides a user-friendly, scalable solution that supports both small- and large-scale projects.
4 key reasons why CX professionals choose Custellence over UXPressia
Quick and easy to get started
Every time you start a new customer journey map, it should be quick and easy, so you can focus on getting on with the job.
In Custellence, you can add cards with one simple click and move them around with drag and drop. Automatic adjustments save time when adding lanes, columns, and additional cards anywhere on the map. The journey map dynamically updates after changes, making editing and rearranging faster and easier, allowing you to put your focus on your customer’s journey.
Non-grid structure gives complete flexibility
UXPressia and several other Customer Journey Mapping tools use grid-based structures that put every detail of your map to fit into these neat little boxes. But Customer Journey Mapping is not always as structured and linear because the journeys your mapping rarely are. One of the features that make Custellence so unique is how you are not limited to a set grid to work with your journey map. Instead, you have total freedom to customize different card sizes, lengths, overlapping phases, and much more, adjusting them to fit your map’s needs.
Handle complex maps with ease
As your customer experience changes and evolves, the same goes for the journey map. Over time the map increases in size, information, and sometimes complexity. Supportive features such as fast zoom-in and out and functionality like pinning lanes onto the map help you navigate these large and growing maps. Helping you remember where you were on the map and how the details you are working on now fit into the larger picture.
Presentation & Sublanes
When leading a customer experience initiative, it’s crucial to present the customer journey effectively to management. While UXPressia includes a built-in presentation mode, Custellence is designed for seamless real-time updates, enabling you to make changes during meetings without losing momentum. In the Custellence vs. UXPressia comparison, Custellence truly stands out with its presentation-ready design and flexible sub-lanes for easy customization. This allows you to adapt your maps to different stakeholders, showcasing detailed insights and making a compelling case for customer journey improvements.
How Custellence compares to other customer journey mapping tools
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UXPRESSIA
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MIRO
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SMAPLY
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THEYDO
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LUCIDCHART
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If you still need help figuring out what tool could work best for you, check out this practical guide to evaluating customer journey mapping tools.
Your customers are your business
Custellence help you ensure that both succeed.
