Simple, scalable pricing

We offer flexible Custellence pricing plans designed to grow with your business. Whether you’re just starting or scaling quickly, our plans provide the right tools and support to help you create exceptional customer experiences and enhance your journey mapping efforts.

Free Forever

$0/month

The easiest way for smaller teams to get a head-start with their journey-mapping efforts.

Collaborate

$199/month

For mid-sized teams and departments that needs a flexible tool for collaborating on their customer journeys.

Enterprise

Custom pricing

For large organizations dedicated to transforming and scaling their customer experience efforts.

Free Forever

$0/year

The easiest way for smaller teams to get a head-start with their journey-mapping efforts.

Collaborate

$1 999/year

For mid-sized teams and departments that needs a flexible tool for collaborating on their customer journeys.

Enterprise

Custom pricing

For large organizations dedicated to transforming and scaling their customer experience efforts.

Customer experience makes a difference

According to McKinsey & Company, companies that have undertaken a broad transformation of customer experience processes typically achieve more revenue growth, higher customer satisfaction, lower costs to serve, and happier employees within just two or three years.

15% Higher Revenue Growth

20% Better Customer Satisfaction

20% Lower Cost to Serve

McKinsey & Company

Our users shared their love for Custellence

See how other businesses benefit from creating their customer journey maps with Custellence, gaining efficient collaboration, streamlined workflows, and improved customer experiences.

The customer journeys and the detailed digitalization map based on those help us see how it all connects. Moreover, we use them in daily short-term work, as well as in long-term prioritization and decision-making.

Kristina Schiller

Head of Communications - Fora

Custellence is simple enough to use intuitively; however, it is also versatile enough to customize for different types of journeys. Furthermore, I can create my own pattern of system visualization, both visually and logically.

Kaya Kim

Service / Interactions Designer - Volkswagen AG

It saves me time! In fact, I've tried other tools, and they're killing me. Moreover, I can just start wherever I want and put down what's in my head. Ultimately, Custellence helps me evolve along with the customer journey while going along with our discovery process.

Jin Wan

Senior Customer Experience Designer - New Zealand Post

My job is to bring the customer story into the company, while my colleagues work on their objectives. Additionally, time is a critical resource, so no one wants to look at long and complex documents. In fact, you only have a short time, and when I present a Custellence map, I get attention quickly, which means people become curious and want to know more.

Stephan Limpert

Head of Customer Experience & Quality Management - StepStone Germany

Mapping the customer journey has been rewarding and has resulted in tangible benefits. Specifically, through a well-structured approach and in-depth interviews with our customers, we have gained valuable insights into the different phases of the customer journey for the selected target audience. Moreover, these insights will be actively integrated into our ongoing work.

Mattias Ångström

Head of E-mobility - OKQ8

It is easy to edit, add, move, or amend journey stages as stakeholder discussions identify new points to capture. In comparison, having used other graphics tools to map journeys in the past, I found this a lot simpler to use and it offers some great features.

Steve C

Director

Engaging people, keeping the bigger picture in mind and collaborating without having to be in the same room are important aspects in this project.

Pia McAleenan

Project Manager - Co-lab Sweden

One of the reasons we won the client is that we advocated using a Customer Journey Map as a long-term change plan. Moreover, Custellence is the perfect tool, because it enables us to do that in an easy way.

Marc Fonteijn

Founding Partner - 31 Volts

As a result, Custellence is a partner of Kaospilot's Experience Design professional program, not only because we love their tool, but also because it perfectly supports our design process.

Andy Sontag

Program Leader - Kaospilot Experience Design

Custellence makes it possible for me to easily highlight needs, as well as map customer experience and identify areas of improvement.

Kristina Staf

Project Manager - Ledarna

The tool is easy enough for everyone to get started with, yet it is also flexible, modular, and adaptable to fit virtually all industries, customers, situations, and organizations.

Jerker Knape

Service Designer

It’s easier to moderate discussions and make decisions when we’re looking at the same goals; otherwise, we get stuck in design details. That’s exactly why I love Custellence.

Anna Kilander

Customer Development Manager - Modern Insurances